Reference

Legal terms for your capcusjp account

capcusjp Legal explains how your account access, identity checks, wallet records and policy requests are handled in Indonesia.

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capcusjp Legal terms for your capcusjp account
POLICY CONTACT

Get help with Legal account questions

A clear contact route matters when a Legal question affects your account. Start from the support link in your account area and include the phone number connected to your profile, the relevant…

Account access Use the account support path when phone verification does not complete or the Legal wording is unclear. Tell us which step stopped, such as account access or policy acceptance, and keep your login details private while we investigate.
Wallet record For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, send the payment reference through the support path. We can compare the receipt reference with the account record and explain which Legal check is pending.
Data request Ask us to correct, review or remove eligible account details through the same contact route. Include the exact field you mean, such as a phone number, so we can confirm the request belongs to your account.
DATA PRACTICE

How our Legal process handles your details

Legal is practical when it tells you what happens to account data after each action. We use the information needed to create access, verify the phone connected to your profile, match wallet…

Account data

We use the details tied to your account to provide access, complete the phone verification step and connect policy requests with the right record. Check your submitted information before opening the account so a correction request is easier to process.

Payment matching

A wallet or bank reference helps us identify the transaction record linked to your account. This applies to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity; send only the reference needed for the Legal check.

Cookies

Cookies can support account continuity and remember technical choices during your visit. If you change browser settings, some access steps may need to be repeated; that behaviour does not change the policy wording or your request rights.

Account security

Keep your phone, password and verification details private. We will not ask you to place a password in a support message. If a message appears to request more than a policy or payment reference needs, stop and use the account support path.

Record retention

We retain account and payment records for the period needed to handle access, security, policy administration and lawful requests. The exact record can differ by account action, so ask us which category applies when requesting a change or deletion.

Policy changes

When Legal wording changes, read the current page before continuing with account access or a wallet action. To question a change, contact us from your account area and identify the section or sentence you want clarified.

Answers about capcusjp Legal access

These Legal answers focus on the decisions you make before opening an account or sending a policy request. We cover local eligibility, phone verification, payment references, cookies, data changes and the contact route. Read the current page alongside your account details, because access depends on local law and your circumstances may affect the next step.

Our Legal wording is jurisdiction-dependent: access depends on local law, and you should use the service only where local law permits. Check the current policy before opening an account, especially if your location or eligibility has changed since your last visit.

Yes, the account path includes clear phone verification before account access. If the step does not complete, use the account support route and describe the point of failure. Do not send your password; the phone number linked to your profile is enough to begin the check.

We may use the payment reference connected to your account to match a DANA, OVO, GoPay or QRIS record. Send the receipt reference through the account support path when requested, and avoid including unrelated personal details or your password.

You can request a correction through the account support path. Name the exact field, such as your phone number, explain what is wrong and provide the account detail needed to identify you. We may need a verification step before applying a change.

Cookies may help maintain account continuity and store technical choices during your visit. Browser settings can remove or block them, which may make you repeat an access step. Cookie behaviour does not replace phone verification or alter the Legal terms.

Records are kept for the period needed for account access, security, policy administration and lawful requests. Retention can differ by record type, including a wallet receipt or virtual account reference. Contact us through your account area to ask about a specific category.

Use the support link inside your account area and identify the policy section, account step or payment reference involved. We can route questions about access, data changes and wallet records without asking you to place a password in the message.

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